Delivery of your order is done with great care at Ben Sherman.
For your convenience, we will deliver via AustPost eParcel anywhere within Australia. Shipping is free on orders $100 or more from bensherman.com.au. A shipping fee of $10 applies to orders under $100. Please note we cannot ship goods to an address outside Australia.
Upon completion of your purchase, our team will organise for your product to be dispatched as a priority. We will notify you when your product is posted and provide you with the tracking details.
Ben Sherman will make every effort to deliver products within 5 to 10 working days to the address specified by you during the purchase process. For WA, far north QLD, NT and remote country areas, please allow extra 2-3 business days for delivery. During peak times and sale periods, please also allow extra 2 to 3 business days for your delivery.
If you are not home when the product/s are delivered, Australia Post will leave a card at the address advising you that an attempt has been made to deliver your product, and of the local post office you can collect it from.
Ben Sherman is committed to providing exceptional customer service and quality products. We will endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available or we are unable to fulfill your order, we will notify you within 2 business days to arrange a backorder or a full refund.
Please note that all orders purchased using Afterpay, Zip Pay and Paypal can only be returned for a refund via our online returns process that can be found in our Return Policy. Orders made with AfterPay, Zip Pay and Paypal cannot be exchanged in-store and must be returned online for a refund.
By utilising Australia Post MyPost Safe Drop Service (‘Service’) you agree that:
You are aware of the risk of utilising the Service and agree that other delivery options were available to you at the time of order.
Australia Post will not obtain or require your signature on delivery of your parcel, and that it may leave parcels at your delivery address, either in the delivery location requested by you or some other safe location selected at Australia Post’s sole discretion, without obtaining a signature from any person; and, if your parcel is delivered in the manner described in paragraph above, the parcel will be deemed to have been delivered at the time the parcel is scanned as delivered and left at the delivery address.
To the maximum extent permitted by law, we shall not be liable to you or to any other person for any loss or damage that may be suffered, as a result of any act or omission, whether negligent or otherwise, by or on behalf of Australia Post in relation to the loss or damage to any parcel, including, but not limited to:
A. where it is left at the delivery address in any location as requested pursuant to this Service;
B. where it is left at a delivery address in a manner that is inconsistent with the delivery instructions specified in the request for the Service; or
C. where it is not left at the delivery address, and requires collection from a Post Office; except to the extent that such loss or damage as a direct result of our fraud or wilful misconduct.
If you have any questions about delivery, please contact us via our Contact Form, call 1800 236 743 or email firstname.lastname@example.org.