FREE RETURNS ON ALL ORDERS

faqs

Products

 

How do I know what shirt is what fit?

Most of the time the fit of the shirt will be highlighted in product description.

  • Mod is our regular fit
  • Soho is our slim fit

If the fit of the shirt is not listed in the product description, please contact our helpful staff via phone 1800 236 743 or via the Contact Form provided.

I can’t see the size I want! Is it available?

Unfortunately, if a size is not listed online it means that is has sold out. Please use our Contact Form to get in touch and our customer service team may be able to help. 

 

Order

 

CAN I ADD, CHANGE OR DELETE AN ITEM IN MY ORDER AFTER ITS COMPLETED?

Once your order is placed, it is unfortunately too late to make any changes. If you would like to change your order once you have received it, we do offer free returns or exchange, within the terms of our Return Policy

How long until my order arrives?

As a brand, we will endeavour to get your order to you as soon as possible. Generally, your order will arrive at your doorstep within 5-10 working days after the order has been placed. Areas such as WA, NT and Far North QLD will face an additional 2-3 days. There may also be a longer wait during sale and peak periods.

Who do I contact if my order has not arrived?

If you are yet to receive your Ben Sherman order, please contact our customer service team via our Contact Form. If you would prefer, you can also contact them through the below methods:

Phone 1800 236 743 
Email shop@bensherman.com.au

Our customer service team will contact Australia Post to gather more information on the whereabouts of your order.

Why is my address coming up as invalid?

The reason your address is coming up as invalid is because it may not be registered with Australia Post. Please contact Aus Post on 137 678 to register your address, please allow 30 minutes for this to register on our checkout. Before continuing to check out, please clear your cache and history in your browser so that all the information resets - the checkout should then work. 

 

Shipping

 

How long until my order arrives?

As a brand, we will endeavour to get your order to you as soon as possible. Generally, your order will arrive at your doorstep within 5-10 working days after dispatch. Areas such as WA, NT and Far North QLD will face an additional 2-3 days. There may also be a longer wait during sale and peak periods.

How do I track my order?

You can track your order here. Simply enter the tracking number which was provided on your dispatch notification. Please allow up to 24 hours for the tracking number to be registered with Australia Post.

Do you ship overseas?

Currently we only ship to Australian addresses from bensherman.com.au

Who do I contact if my order has not arrived?

If you haven't received your order within 5-10 business days, please contact our customer service team via our Contact Form. If you would prefer, you can also contact them through the below methods:

Phone: 1800 236 743
Email: shop@bensherman.com.au

 

Returns

 

Can I return products to a store or does it have to be online?

All full priced items can be returned within 60 days of purchase for an exchange or refund online. We are unable to accept returns in outlet stores or concept stores. Please refer to our Return Policy for more information.

What is your return policy and process?

You have 60 days for the time you place the order to return any unwanted items for an exchange or refund. All items must be in an unused, unworn, swing tags attached and re-sellable condition. Please refer to our Return Policy for more information.
 

 

Customer Service

 

What time do the phone lines open?

Our customer service team is available Monday-Friday between 9am and 5pm.

 

Afterpay

Afterpay is now available online. You can now receive your Ben Sherman purchases now and pay for them over 4 equal fortnightly payments.

How it works?

1. Simply add your Ben Sherman items to your online shopping bag

2. Select Afterpay as your payment method at checkout

3. From here, follow the prompts to create an Afterpay account to pay the first of four instalments up front
 

 

Paypal

Paypal is a safe way to pay faster online without entering credit or debit card details each time.

Why Paypal?

1. Safer - Paypal keeps your financial information securely encrypted so you can pay online with confidence.

2. Flexible - Link all your cards and bank accounts and choose which one to use at checkout.

3. Convenient - Pay with Paypal on millions of sites on your computer or mobile, and in apps.

4. Protected - You can be refunded with Buyer Protection.
 

 

How Do I Use My E-Gift Card?

Using Ben Sherman E-Gift Card couldn’t be easier, you simply enter your E-Gift Card number in the payment section provided at the checkout when you are ready to make your purchase.

  • Upon receiving a Ben Sherman E-Gift Card via email, you will be presented with an E-Gift Card number that can be redeemed online.
     
  • If the items purchased total less than the E-Gift Card amount, the remaining funds will remain on the E-Gift Card to use on the next purchase, if the items purchased exceed the E-Gift Card amount, the remaining value must be paid by card in order to complete the order.
     
  • E-Gift Cards take up to 4 hours to be delivered to your preferred email address.
     
  • Items bought using E-Gift Cards can be returned or exchanged but not refunded, only additional monies paid over and above the E-Gift Card will be refunded and a new E-Gift Card will be issued or funds allocated to your existing E-Gift Card applied.
     
  • For full details, please visit our E-GIFT CARD TERMS AND CONDITIONS.